I contacted Momentum Insure on Sunday 06 July regarding a burst water pipe on my roof.
Designer Plus were dispatched to attend to the problem. They quoted me 3 times the price of the material, which I obtained from a quick Google search.
I queried the cost and one of the workman called his manager Steven who behaved in a highly unprofessional manner telling me to check my facts and ‘take it or leave it!’
On the advice on one of the workmen, I bought the materials and called Momentum for them to arrange for him to return and carry out the repair.
I was told that would incur a call out fee as my insurance only covers one and a return trip would be considered a second call out.
Despite requests from Momentum Insure staff for him to call me he failed to do so, having misinformed them about what the content of our discussion.
Steven should not be dealing with clients if he believes they are not entitled to querying quotes. Momentum Insure should also be more selective in who they appoint as their ‘value added’ service providers.
Thandiwe Ndlovu
5.0
I had an urgent leak in my ceiling. The plumber came out after hours and fixed it immediately. Professional, friendly, and worth the price
Julia Petersen
5.0
The plumber was very polite and professional. He installed a new mixer tap in my kitchen, and it looks great. I just wish the final bill had been a bit clearer before they started.
Sipho Dube
5.0
Top-class work! The plumber fixed a broken pipe in my garden in no time. Very efficient and friendly
Pieter van der Merwe
5.0
I asked them to install new bathroom fittings during my renovation in Joburg. The workmanship was top-notch, and they took care not to damage the tiles. Everything works perfectly, and they left no mess behind. I’ll definitely call them again for future projects.
Lerato Khumalo
5.0
The job was done well, but the plumber arrived almost an hour late. I appreciate that they fixed the leaking tap properly though, so I’ll still consider using them again if needed.
Yusuf Patel
5.0
I had a burst pipe late at night. The plumber arrived within 30 minutes and got it under control. Lifesaver!
I contacted Momentum Insure on Sunday 06 July regarding a burst water pipe on my roof.
Designer Plus were dispatched to attend to the problem. They quoted me 3 times the price of the material, which I obtained from a quick Google search.
I queried the cost and one of the workman called his manager Steven who behaved in a highly unprofessional manner telling me to check my facts and ‘take it or leave it!’
On the advice on one of the workmen, I bought the materials and called Momentum for them to arrange for him to return and carry out the repair.
I was told that would incur a call out fee as my insurance only covers one and a return trip would be considered a second call out.
Despite requests from Momentum Insure staff for him to call me he failed to do so, having misinformed them about what the content of our discussion.
Steven should not be dealing with clients if he believes they are not entitled to querying quotes. Momentum Insure should also be more selective in who they appoint as their ‘value added’ service providers.
I had an urgent leak in my ceiling. The plumber came out after hours and fixed it immediately. Professional, friendly, and worth the price
The plumber was very polite and professional. He installed a new mixer tap in my kitchen, and it looks great. I just wish the final bill had been a bit clearer before they started.
Top-class work! The plumber fixed a broken pipe in my garden in no time. Very efficient and friendly
I asked them to install new bathroom fittings during my renovation in Joburg. The workmanship was top-notch, and they took care not to damage the tiles. Everything works perfectly, and they left no mess behind. I’ll definitely call them again for future projects.
The job was done well, but the plumber arrived almost an hour late. I appreciate that they fixed the leaking tap properly though, so I’ll still consider using them again if needed.
I had a burst pipe late at night. The plumber arrived within 30 minutes and got it under control. Lifesaver!